FAQ's - Return/Exchange Policy
Is Pretty Dope Society Black Owned?
Yes! Pretty Dope Society is 100% Black-woman owned! Learn more about Pretty Dope Society and our owner, Chrishonda "Queen" Benson here.
When will my order be shipped?
All items are made to order and we do not personally hold excess inventory or stock. Once your items are shipped, you will receive a confirmation email and tracking number to ensure delivery. Processing times will vary by item and can be found on the Order Processing Time page here. View our our shipping policy here.
How much is shipping?
Pretty Dope Society proudly offers free standard shipping on all US orders over $75! All other US orders ship for a small fee shown at checkout.
Is international shipping available?
We do not currently offer international shipping at this time, but we hope to offer it soon!
Can I cancel my order?
Orders can be cancelled within 1 hour of purchase. All items are made to order and we cannot stop the production of items once they have started.
What if my item arrives misprinted/damaged/defective?
We are happy to resolve any issues within 7 days of delivery. If you have any issues, please contact us.
Do you accept returns?
For online purchases made on or after July 1, 2022, if for any reason you are not satisfied with one of our products, simply return it within 7 days of delivery to receive a refund at the net price (after coupons and/or discounts).
All merchandise must be in its original condition (unwashed, unworn, & unused). Items marked as "Final Sale" are not eligible for returns. Due to the personal nature of custom items, items with personalization are also not eligible for returns.
Additional non-returnable items:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any items that are returned more than 7 days after delivery
- Any items that are personalized
To complete your return, we require a receipt or proof of purchase.
You will be responsible for the cost of shipping the return unless the item is damaged/defective or the incorrect order was delivered. Please include your proof of purchase with the products you wish to return or exchange.
Include your return item and receipt, invoice or packing slip, using the original package if possible. Once the merchandise is received for refund, it will be handled accordingly. We recommend using a trackable shipping service, as we don't guarantee that we will receive your returned item.
Please Note: Shipping and handling charges or returned mail charges are not refundable.
Please email us at email@example.com to process your return.
My tracking says "Delivered", but I have NO package! What do I do?
Carriers may prematurely mark packages as delivered and then they are delivered within a few days. Most packages are unable to fit in a standard mailbox and are often left in neighborhood parcel lockers and/or apartment mailrooms or front offices. If you have checked all places, please allow up to 3 business days for packages to be delivered.
If your package still does not arrive, please contact us so that we can help work with the shipping carrier to find your order via GPS tracking. Requests for refunds due to delivery delays or issues will not be honored, but we will work with you to help get delivery issues resolved.
Do you create the art on the merchandise?
We create and curate the designs and art that is featured on all of our products. While some items are digitally created and/or enhanced by us, we frequently purchase and license art from some pretty dope artists and designers! We take pride in supporting artists and designers, as we believe in circulating the dollars within the creative community.
Do you make the items featured on the website?
We design the products and we utilize production partners to help fulfill and ship all of our items. We have formed relationships with the highest quality print and manufacturing partners who print, sew, and ship out orders with our designs. The majority of our production partners are located within the U.S. and we also utilize one top rated partner in China.