Shipping Policy - Updated: 1/19/22
COVID-19 Shipping Delays
Due to the ongoing shipping delays with USPS, DHL, FedEx, and UPS due to COVID-19, tracking may or may not show movement for a few (or more) days, even after the package has been dropped off or initially scanned. We are unable to guarantee a delivery date for any order at this time. Please keep this in mind when placing your order.
If you have any questions regarding your order status, please do not hesitate to contact us here if your questions are not answered on this page.
Once an order is processed, it is shipped directly from our production company. Below is an estimate of the shipping timeframe for our products.
Standard Delivery (Non-Personalized items): 4-8 business days
Standard Delivery (Backpacks and Personalized items): 10-15 Business Days
Express Delivery (Backpacks and Personalized items): 5-10 Business Days
Standard shipping is free for all domestic U.S. orders.
Express shipping is available for select products and will be indicated at checkout. Express Shipping may periodically be unavailable due to severe delays.
We do not currently offer International shipping at this time. We hope to start shipping our Pretty Dope items worldwide soon.
Your Shipping Address
Please verify that your shipping address is correct during checkout AND once you receive the order confirmation. If you notice that your address is wrong, please let us know within 1 hour of placing your order.
We submit orders to our production partners within 2 hours after we receive your order. Once we have submitted the order to our production partners, it is very difficult to get your address changed, as the shipping labels are typically printed immediately.
We will try our best to work with you if you notify us after the 1-hour mark, but we can not guarantee that your order can be redirected. You may have to work directly with the shipping carrier to have your order rerouted. We are not responsible for packages getting delivered to the wrong address due to an error on your part.
If an item is returned to us as "undeliverable", you will be responsible for paying shipping costs to have it reshipped to you. Orders will not be refunded during this situation.
We utilize production partners that take our designs and transform them into physical products using their high-quality production processes.
Please review the Order Processing Times page for the most up to date information on how long it will take to ship your order. If you have any questions about where an item is being shipped from, please contact us prior to ordering.
You will receive a shipping notification once your order has shipped. It may take a few days before the tracking shows any movement.
Shipping Multiple Items
We use production partners to help with fulfillment, so there is a possibility that items in your order may arrive separately if it contains more than one item.
Some items may qualify for upgraded shipping. There will be an option to select upgraded shipping for eligible items during checkout.
If you purchase an item that is eligible for upgraded shipping with an item that is not eligible, then only the eligible item will ship with the upgraded shipping. The non-eligible item will ship as standard mail. To avoid confusion, we recommend ordering upgraded shipping items separately from the standard shipping items.
Busy Season/Holiday Delays
Processing and shipping times may be increased due to the volume of orders during the back-to-school and holiday season. Please allow extra time for processing and/or shipping.
Tracking Says Delivered, but I have NO package!
Carriers may prematurely mark packages as delivered and then they are delivered within a few days. Most packages are unable to fit in a standard mailbox and are often left in neighborhood parcel lockers and/or apartment mailrooms or front offices. If you have checked all places, please allow up to 2 business days for packages to be delivered. If your package still does not arrive, please contact us so that we can help work with the shipping carrier to find your order via GPS tracking. Requests for refunds due to delivery delays or issues will not be honored, but we will work to help get delivery issues resolved.
We are not responsible for lost and/or stolen packages. Packages marked "Delivered" by the carrier will not be replaced or refunded. We are happy to assist with verifying the delivery address of the order with the shipping carrier, however we are not responsible for the outcome.